GRIEVANCE MECHANISM GRIEVANCE MECHANISM 1. Foreword Responsible business management must also respond to the needs expressed by all employees, contributing to their well-being in the medium and long term. Errecinque considers the relationship with the people who work in the company as an important element of listening. For this reason, Errecinque tracks all the requests made by anyone and analyses them in an integrated form for each plant so as to identify the best actions to be implemented to achieve sustainable development in synergy with local sites. Errecinque grievance procedure allows employees to voice their complaints in a constructive way. Supervisors and senior management should know everything that annoys employees or hinders their work, so they can resolve it as quickly as possible. The company encourages employees to communicate their grievances in the way we can foster a supportive and pleasant workplace for everyone. 2. Scope Grievances can be raised by an individual or a group of individuals relating to actual or perceived impacts caused by the company's operating activities. Errecinque has established its own Grievance Mechanism (GM) to receive, recognize, classify, investigate, respond and resolve complaints in a timely, planned and respectful manner. In particular, all employees have been informed about the possibility and ways to make complaints and clarifications on Errecinque’s activities. It is a need of the company to identify some representatives whose job contributes to gather elements and situations to prevent potential grievances through direct and continuous listening to the members of the company. As such, the GM allows to reduce business risks, intervene on the specific area, and encourage positive communication and relationships with company management based on trust and listening. 3. Knowledge leads to action In order to better track and share information coming from internal and external people, Errecinque has established a Grievance Management System (GMS) to map and assess the relevant complaints and suggestions for each area where it operates, identifying needs and requirements and digitally tracking the relative grievances. To this purpose Errecinque has given all employees and any external person who deals with Errecinque, the chance to communicate any eventual complaint, proposal,

question, suggestion or condemnation in an absolute anonymous way through a proper box situated in a certain area of each plant. In addition to that, a specific e-mail-box has been created as well ([email protected]), to allow anyone who does not want to stay anonymous to highlight any communication in clear way. GMS tracks the grievances received and the employees who raised them, as well as: a. the issues named in the request (with particular attention to Human Rights); d. the local area associated with the complaints; By mapping needs and grievances, it is possible to obtain stakeholder...