Service & Parts
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Service & Parts

AFTER-SALE SERVICE OGY FOFt A BETTER ENVIRONMENT When a customer needs us, we're there. Together with our partners, we've built a worldwide service and parts network of the highest calibre. Maintenance agreements make costs predictable, for assured competitiveness. Komptech is a leading international manufacturer of machines and systems for the mechanical and mechanical-biological treatment of solid waste and biomass, and the processing of woody biomass for use as a renewable fuel. At Komptech, the focus is on the customer. This is clearly evident in the "best in class" ethic of our service...

Supply security Our customers can depend on the experience of Komptech service technicians and our partner specialists around the world. With our online information system and a professional training programme, we can ensure that all service technicians are at the latest level of expertise. In addition, each competence centre has its own product specialists who can answer the especially difficult questions. To provide fast on-site service and also make sure wear and spare parts are available quickly, we and our partners have set up a worldwide service network. Our service technicians can be...

Like our machines, our wear parts bear our logo. It stands for reliability and the best value for money. Our specialists have all parts on hand and can guarantee quick delivery times. THE BENEFiTS OF ORIGINAL PARTS 1. Economy Technical knowledge, high-quality materials and professional finishing ensure the longest possible service life and top reliability. This results in lower wear costs and higher economy. 2. Reliability Original parts from Komptech are specially designed for our machines. They help ensure problem-free functioning and a perfect fit, for low maintenance costs and top...

Perfect design Tested quality Clearly evident Komptech wear and spare parts are perfect for their intended use. Our experienced technicians know the stresses and demands they will have to endure, and define all the parameters that must be met. We use only high-quality materials, the latest production technologies and the best components by renowned manufacturers. This lets us make original parts of peerless quality, fit and reliability. Komptech has always felt that quality and long life are better than the lowest price. Wear parts in machines like shredders are subject to extreme stresses,...

The Chippo makes the best chips, because our technicians gave it the right blades. Only they know the forces impacting the wear parts and the holders and how to counteract them. iNNOVATION iN DETAiL The Komptech brand stands for innovative, energy efficient machines and systems. We're also innovative in the development of new wear parts. Using modern calculation methods, we simulate anticipated stresses and design the parts accordingly. Our production experts then select the ideal materials and production processes. Finally, the new original part is intensively tested. All of this effort is...

Protected from wear Shredded green waste for composting or precisely-sized chips as fuel - the Axtor high-speed shredder does both jobs well. It does it with a drum that can take freely swinging tools or blades in fixed holders. A key benefit is that the Axtor can switch between these functions faster than any other machine. On the eXtra-Fine shredding unit of the Terminator all-purpose waste shredder, the tooth mounting isn’t in the shredding area where it would be exposed to wear, but is protected within the drum tube. So even if a tooth is used long beyond its intended life, the mounting...

Perfect logistics is our daily goal. In figures: Over 6000 deliveries per year to over 40 countries, and almost 20,000 different items. Our promise: A highly motivated team that works to continuously improve performance. PERFECT LOGiSTiCS The fast provision of original parts is a big part of customer benefit, because machines can't earn money if they're not running. Our trained employees use an electronic logistics system to keep tabs on parts in stock, so they can react swiftly to changed requirements. Our logistics systems are also networked with our suppliers. Efficient order processing,...

AVAILABILITY GUARANTEED Whether in the Australian Outback or right in our backyard, no customer wants to wait long for a replacement part. Our distributors worldwide stock a good supply of wear and spare parts. stock levels are continuously adapted to the regional machine population. Komptech machines are in use in over 40 countries. Everywhere, their owners depend on a reliable supply of wear and spare parts. and rightly so, for the most important parts are always kept in readiness at our local partner sites. To do this we use a special system that categorizes parts by their importance...

The choice of replacement parts package, modernization or overhaul depends on the age and condition of the machine in question. We prepare individual solutions based on customer needs. Our specialists are always available for on-site consultation and advice. iDEAL SOLUTiON EVERY MACHINE in service, our goal is to find the ideal solution for each machine, appropriate to its age and condition. This starts with wear and spare parts packages and goes on to include modernization of subassemblies or even overhauling the entire machine. This lets us extend our machines' service life, while...

03 Packages Our wear parts packages are modular in design and adapted to your specific needs. They simplify ordering and stocking, and are optimized in terms of shipping weight and costs. Maintenance packages are coordinated with the respective machine's maintenance intervals, and contain all necessary parts in Komptech quality, since a small part failure can have a big impact, our production specialists put together key replacement parts in low-cost security packages, so the right part is ready to hand in case of emergency. Upgrading We are always working to improve our machines to meet...