DA On-Line Customer Support Packages Perten Instruments Customer Support Packages are designed to help you get the most from use of your DA On-Line NIR Analysis Systems. Our packages are comprehensive addressing hardware, software, and applications support issues.

Predictive Maintenance Preventive Maintenance - 1 per year • Preventive Maintenance Service consists of replacement of parts with limited life, alignment of critical components, and provides a general assessment of the instrument condition. This improves the instrument reliability, maintain performance, and minimizes breakdowns. • Preventive Maintenance is performed at the Perten Service Center or customer site. • Included in the preventive maintenance - labor, reference sample (where applicable) and depending on inclusion travel costs. • A Certificate of Performance is supplied upon completion...

Technical Support Phone & Email Support - Business Hours Remote technical support by e-mail or phone during Perten business hours 08:00 - 17:00. Phone Support - Extended Hours Remote technical support by phone during a limited, pre-defined period. Monday to Friday 08:00 - 20:00. Saturday and Sunday 10:00 - 14:00. Phone Support - 24/7 Remote technical support by phone available 24 hour a day, seven days a week. Holidays excluded. Remote Instrument Access Allows Perten service and applications specialists to remotely access your instrument during business hours to troubleshoot, modify calibrations,...

We offer three levels of Customer Support Packages to meet your unique requirements. For pricing information and support, see contact details at www.perten.com for your region.