DA 7300/7440 Customer Support Packages
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DA 7300/7440 Customer Support Packages - 1

DA On-Line Customer Support Packages Perten Instruments Customer Support Packages are designed to help you get the most from use of your DA On-Line NIR Analysis Systems. Our packages are comprehensive addressing hardware, software, and applications support issues.

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DA 7300/7440 Customer Support Packages - 2

Predictive Maintenance Preventive Maintenance - 1 per year • Preventive Maintenance Service consists of replacement of parts with limited life, alignment of critical components, and provides a general assessment of the instrument condition. This improves the instrument reliability, maintain performance, and minimizes breakdowns. • Preventive Maintenance is performed at the Perten Service Center or customer site. • Included in the preventive maintenance - labor, reference sample (where applicable) and depending on inclusion travel costs. • A Certificate of Performance is supplied...

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DA 7300/7440 Customer Support Packages - 3

Technical Support Phone & Email Support - Business Hours Remote technical support by e-mail or phone during Perten business hours 08:00 - 17:00. Phone Support - Extended Hours Remote technical support by phone during a limited, pre-defined period. Monday to Friday 08:00 - 20:00. Saturday and Sunday 10:00 - 14:00. Phone Support - 24/7 Remote technical support by phone available 24 hour a day, seven days a week. Holidays excluded. Remote Instrument Access Allows Perten service and applications specialists to remotely access your instrument during business hours to troubleshoot, modify...

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DA 7300/7440 Customer Support Packages - 4

We offer three levels of Customer Support Packages to meet your unique requirements. For pricing information and support, see contact details at www.perten.com for your region.

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