DA 7300/7440 Customer Support Packages

Product catalog summary

Overview
Perten Instruments offers comprehensive Customer Support Packages for DA On-Line NIR Analysis Systems, addressing hardware, software, and application support needs. These packages are designed to enhance system performance and reliability.

Predictive Maintenance

Preventive Maintenance: Conducted annually, includes part replacement, component alignment, and instrument assessment to ensure reliability and minimize breakdowns. A Certificate of Performance is provided post-service.
Remote Instrument Assessment: Periodic checks via remote connection to review instrument logs and performance.

Spare Parts
Inclusion of spare parts depends on the selected support package, ensuring genuine parts that meet original specifications.

Travel and Shipping Charges
Charges apply for on-site services based on proximity to the nearest service center. Customers cover shipping costs for repairs.

Unscheduled Corrective Action

Repair: Coordination for repair location based on timing, cost, and complexity. Labor is charged hourly, with a minimum of three hours typically required.
Next-Day-Onsite-Service: Guarantees next-day technician visit for emergency repairs, with one visit included annually.

Spectrometer Services

Upgrade: Offers repair or replacement with a refurbished spectrometer.
Extended Warranty: Three-year warranty on the spectrometer for package subscribers.

Guaranteed Rental Instrument
Provides a temporary replacement during extended repairs, excluding shipping time.

Technical Support

Phone & Email Support: Available during business hours, with extended and 24/7 options depending on the package.
Remote Instrument Access: Allows specialists to troubleshoot and upgrade software remotely.

Software Support
Includes remote support, updates for Perten software, and discounted licensable features.

NIR Calibration Services

Bias of Calibration Models: Aligns NIR predicted values with laboratory references.
Calibration Model Update: Updates models using new samples to improve accuracy.
Calibration Model Development: Required for new product applications.

Operator Training
Training for routine operation and maintenance is available at Perten locations.

Customer Support Packages
Three levels of packages are offered: Extended, Extended Plus, and Comprehensive, each with varying levels of service and support inclusions. For detailed pricing and support, visit Perten's website.

Catalog excerpts

DA 7300/7440 Customer Support Packages-1

DA On-Line Customer Support Packages Perten Instruments Customer Support Packages are designed to help you get the most from use of your DA On-Line NIR Analysis Systems. Our packages are comprehensive addressing hardware, software, and applications support issues.

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DA 7300/7440 Customer Support Packages-2

Predictive Maintenance Preventive Maintenance - 1 per year • Preventive Maintenance Service consists of replacement of parts with limited life, alignment of critical components, and provides a general assessment of the instrument condition. This improves the instrument reliability, maintain performance, and minimizes breakdowns. • Preventive Maintenance is performed at the Perten Service Center or customer site. • Included in the preventive maintenance - labor, reference sample (where applicable) and depending on inclusion travel costs. • A Certificate of Performance is supplied upon completion...

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DA 7300/7440 Customer Support Packages-3

Technical Support Phone & Email Support - Business Hours Remote technical support by e-mail or phone during Perten business hours 08:00 - 17:00. Phone Support - Extended Hours Remote technical support by phone during a limited, pre-defined period. Monday to Friday 08:00 - 20:00. Saturday and Sunday 10:00 - 14:00. Phone Support - 24/7 Remote technical support by phone available 24 hour a day, seven days a week. Holidays excluded. Remote Instrument Access Allows Perten service and applications specialists to remotely access your instrument during business hours to troubleshoot, modify calibrations,...

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DA 7300/7440 Customer Support Packages-4

We offer three levels of Customer Support Packages to meet your unique requirements. For pricing information and support, see contact details at www.perten.com for your region.

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All Perten Instruments catalogs and technical brochures

*Prices are pre-tax. They exclude delivery charges and customs duties and do not include additional charges for installation or activation options. Prices are indicative only and may vary by country, with changes to the cost of raw materials and exchange rates.

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